Caritas Wallet
Caritas Wallet
Unternehmer TUM & Caritas in cooperation with Amazon Web Services
Unternehmer TUM & Caritas in cooperation with Amazon Web Services
Social Design
Service Design
UX Design
AI
Role
Ix Design
Duration
3 months
Type of Work
Commissioned work
Team
Created in a Team of Product manager, Software engineer, AI engineer and IxD
Social Design
Service Design
UX Design
AI
Role
Ix Design
Duration
3 months
Type of Work
Commissioned work
Team
Created in a Team of Product manager, Software engineer, AI engineer and IxD
Social Design
Service Design
UX Design
AI
Role
Ix Design
Duration
3 months
Type of Work
Commissioned work
Team
Created in a Team of Product manager, Software engineer, AI engineer and IxD
Summary and
Impact
A web app to simplify and guide the process of applying for social benefits
During our three months at UnternehmerTUM's Digital Product School, my team—product manager, engineer, AI engineer, and I as interaction designer—collaborated with AWS and Caritas Oberbayern. Inspired by “What if accessing social benefits was as easy as joining a gym?”, we developed a web app guiding users to gather all documents needed for their citizen’s allowance application.
Main contributions included:
User research in collaboration with Caritas to identify pain points in the application process
Interaction design of the web app to ensure clarity and accessibility
Prototyping & usability testing to validate and refine the solution
Summary and
Impact
A web app to simplify and guide the process of applying for social benefits
During our three months at UnternehmerTUM's Digital Product School, my team—product manager, engineer, AI engineer, and I as interaction designer—collaborated with AWS and Caritas Oberbayern. Inspired by “What if accessing social benefits was as easy as joining a gym?”, we developed a web app guiding users to gather all documents needed for their citizen’s allowance application.
Main contributions included:
User research in collaboration with Caritas to identify pain points in the application process
Interaction design of the web app to ensure clarity and accessibility
Prototyping & usability testing to validate and refine the solution
Summary and
Impact
A web app to simplify and guide the process of applying for social benefits
During our three months at UnternehmerTUM's Digital Product School, my team—product manager, engineer, AI engineer, and I as interaction designer—collaborated with AWS and Caritas Oberbayern. Inspired by “What if accessing social benefits was as easy as joining a gym?”, we developed a web app guiding users to gather all documents needed for their citizen’s allowance application.
Main contributions included:
User research in collaboration with Caritas to identify pain points in the application process
Interaction design of the web app to ensure clarity and accessibility
Prototyping & usability testing to validate and refine the solution
Project Details
Cooperation with Caritas Oberbayern
During the project, we were in close contact with Caritas Oberbayern, who always supported and made their resources available to us, especially in research. When designing our idea, it needed to have the potential to support Caritas Oberbayern in its work. They gave us a free hand in finding and developing ideas.
Cooperation with Amazon Web Services
The Amazon Web Services team was supporting us with product management and development issues. They helped us a lot with initial introductory courses on how to write a press release and by providing development resources.
Problem space
Our goal was to make social benefits more accessible. Following research and changes to the scope, we focused on simplifying the application process for the citizen’s allowance. The official German terminology is complex, and the numerous required documents make the process difficult. Although Caritas centres assist applicants, clients often bring incomplete paperwork. We therefore developed a tool to help citizens easily find and organise their documents.
Project goals
Our goal was to develop a product for Caritas that would provide them with added value in terms of simplifying access to social benefits.
Additionally, the Digital Product School aimed to introduce us participants to cross-functional collaboration in an agile working environment with real-life problems.
Project Details
Cooperation with Caritas Oberbayern
During the project, we were in close contact with Caritas Oberbayern, who always supported and made their resources available to us, especially in research. When designing our idea, it needed to have the potential to support Caritas Oberbayern in its work. They gave us a free hand in finding and developing ideas.
Cooperation with Amazon Web Services
The Amazon Web Services team was supporting us with product management and development issues. They helped us a lot with initial introductory courses on how to write a press release and by providing development resources.
Problem space
Our goal was to make social benefits more accessible. Following research and changes to the scope, we focused on simplifying the application process for the citizen’s allowance. The official German terminology is complex, and the numerous required documents make the process difficult. Although Caritas centres assist applicants, clients often bring incomplete paperwork. We therefore developed a tool to help citizens easily find and organise their documents.
Project goals
Our goal was to develop a product for Caritas that would provide them with added value in terms of simplifying access to social benefits.
Additionally, the Digital Product School aimed to introduce us participants to cross-functional collaboration in an agile working environment with real-life problems.
Project Details
Cooperation with Caritas Oberbayern
During the project, we were in close contact with Caritas Oberbayern, who always supported and made their resources available to us, especially in research. When designing our idea, it needed to have the potential to support Caritas Oberbayern in its work. They gave us a free hand in finding and developing ideas.
Cooperation with Amazon Web Services
The Amazon Web Services team was supporting us with product management and development issues. They helped us a lot with initial introductory courses on how to write a press release and by providing development resources.
Problem space
Our goal was to make social benefits more accessible. Following research and changes to the scope, we focused on simplifying the application process for the citizen’s allowance. The official German terminology is complex, and the numerous required documents make the process difficult. Although Caritas centres assist applicants, clients often bring incomplete paperwork. We therefore developed a tool to help citizens easily find and organise their documents.
Project goals
Our goal was to develop a product for Caritas that would provide them with added value in terms of simplifying access to social benefits.
Additionally, the Digital Product School aimed to introduce us participants to cross-functional collaboration in an agile working environment with real-life problems.
Project result
Our research revealed that the main issue for social benefit recipients is the complex application process and the need to collect documents. Based on this insight, we developed a solution, which helps to gather all the important document for the application. We first implemented as a clickable prototype and later as a minimum viable product (MVP). By integrating AI-based text recognition in cooperation with Amazon Web Services, the MVP proved its effectiveness in successful testing with Caritas. A team member is currently further developing the project.
Project result
Our research revealed that the main issue for social benefit recipients is the complex application process and the need to collect documents. Based on this insight, we developed a solution, which helps to gather all the important document for the application. We first implemented as a clickable prototype and later as a minimum viable product (MVP). By integrating AI-based text recognition in cooperation with Amazon Web Services, the MVP proved its effectiveness in successful testing with Caritas. A team member is currently further developing the project.
Project result
Our research revealed that the main issue for social benefit recipients is the complex application process and the need to collect documents. Based on this insight, we developed a solution, which helps to gather all the important document for the application. We first implemented as a clickable prototype and later as a minimum viable product (MVP). By integrating AI-based text recognition in cooperation with Amazon Web Services, the MVP proved its effectiveness in successful testing with Caritas. A team member is currently further developing the project.
Process
01
Research
Key challenges for social benefit recipients were identified through interviews and field studies at Caritas.
02
Conzept
A clear solution approach was designed to simplify the application and document preparation process
03
Prototyping
A clickable prototype was built and iterated on, and this was later developed into an MVP with AI-based text recognition
04
Testing
We validated the usability and effectiveness in collaboration with Caritas and real users
Process
01
Research
Key challenges for social benefit recipients were identified through interviews and field studies at Caritas.
02
Conzept
A clear solution approach was designed to simplify the application and document preparation process
03
Prototyping
A clickable prototype was built and iterated on, and this was later developed into an MVP with AI-based text recognition
04
Testing
We validated the usability and effectiveness in collaboration with Caritas and real users
Process
01
Research
Key challenges for social benefit recipients were identified through interviews and field studies at Caritas.
02
Conzept
A clear solution approach was designed to simplify the application and document preparation process
03
Prototyping
A clickable prototype was built and iterated on, and this was later developed into an MVP with AI-based text recognition
04
Testing
We validated the usability and effectiveness in collaboration with Caritas and real users
Process
01
Research
Key challenges for social benefit recipients were identified through interviews and field studies at Caritas.
02
Conzept
A clear solution approach was designed to simplify the application and document preparation process
03
Prototyping
A clickable prototype was built and iterated on, and this was later developed into an MVP with AI-based text recognition
04
Testing
We validated the usability and effectiveness in collaboration with Caritas and real users
Research
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Research
Research
Conception and prototyping
Conception and prototyping
Conception and prototyping
Conception
and prototyping
Design
Design
Design
Design
Responsive Design
Responsive Design
Responsive Design
Responsive Design
Poster
Poster
Poster
Testing
Testing
Testing
Personal learning
The journey through the Digital Product School has taught me three major points.
Firstly, effective collaboration in cross-functional teams demands mutual understanding while maintaining individual responsibilities.
Secondly, embracing agile methodologies within tight timeframes necessitates adaptability and flexibility.
Lastly, we had challenges that arose from limited access to social benefit recipients for interviews and tests, which led to heavy reliance on Caritas employees' insights. As a UX designer committed to user-centric design, I would have liked to test the product on the end users and learn from these insights. This lack of access led to two shifts in our problem space and time lost in decision-making. This taught me the importance of prioritizing progress over exhaustive deliberation.
In conclusion, I can say that my time at the Digital Product School was a great boost for my personal and professional growth, shaping my approach to design and teamwork.
Personal learning
The journey through the Digital Product School has taught me three major points.
Firstly, effective collaboration in cross-functional teams demands mutual understanding while maintaining individual responsibilities.
Secondly, embracing agile methodologies within tight timeframes necessitates adaptability and flexibility.
Lastly, we had challenges that arose from limited access to social benefit recipients for interviews and tests, which led to heavy reliance on Caritas employees' insights. As a UX designer committed to user-centric design, I would have liked to test the product on the end users and learn from these insights. This lack of access led to two shifts in our problem space and time lost in decision-making. This taught me the importance of prioritizing progress over exhaustive deliberation.
In conclusion, I can say that my time at the Digital Product School was a great boost for my personal and professional growth, shaping my approach to design and teamwork.
Personal learning
The journey through the Digital Product School has taught me three major points.
Firstly, effective collaboration in cross-functional teams demands mutual understanding while maintaining individual responsibilities.
Secondly, embracing agile methodologies within tight timeframes necessitates adaptability and flexibility.
Lastly, we had challenges that arose from limited access to social benefit recipients for interviews and tests, which led to heavy reliance on Caritas employees' insights. As a UX designer committed to user-centric design, I would have liked to test the product on the end users and learn from these insights. This lack of access led to two shifts in our problem space and time lost in decision-making. This taught me the importance of prioritizing progress over exhaustive deliberation.
In conclusion, I can say that my time at the Digital Product School was a great boost for my personal and professional growth, shaping my approach to design and teamwork.
Personal learning
The journey through the Digital Product School has taught me three major points.
Firstly, effective collaboration in cross-functional teams demands mutual understanding while maintaining individual responsibilities.
Secondly, embracing agile methodologies within tight timeframes necessitates adaptability and flexibility.
Lastly, we had challenges that arose from limited access to social benefit recipients for interviews and tests, which led to heavy reliance on Caritas employees' insights. As a UX designer committed to user-centric design, I would have liked to test the product on the end users and learn from these insights. This lack of access led to two shifts in our problem space and time lost in decision-making. This taught me the importance of prioritizing progress over exhaustive deliberation.
In conclusion, I can say that my time at the Digital Product School was a great boost for my personal and professional growth, shaping my approach to design and teamwork.
